Política de reembolso
Please note: we are a genuine, hard-working and small team here at Cameras By Max and want all of our customers to be happy with their purchases. We strive to delivery quality film cameras and other products to you. We will not accept any abuse, threats, or malice from our customers. We are open to talking to you politely and honestly in our emails. You can always contact us for any return question at hello@camerasbymax.co.uk.
Our Return Policy
We offer 30-day returns, meaning you have 30 days to test the camera and make sure you are happy with it. Returns MUST be brought to our attention and dispatched within 30 days of delivery of the item. We do not accept returns past this period, however we want all our customers to be happy with their cameras and we will do our best to resolve any issues for you. In all cases, the customer is responsible for the postage cost of returning the items to us.
All of the cameras we sell are second-hand and vintage. This means they have already lived a long life. When they come to us, we service, clean, and do any necessary repairs. When a camera leaves our office, it is fully tested and we record the condition of the camera. This means your camera should be fully working when it arrives with you. If this is not the case, get in touch with as soon as possible.
We recommend testing your camera with the roll of film provided for your first use.
To avoid accidentally damaging a camera and breaking the mechanism, we suggest you do as much research as you can on how it works. If you are unsure about any product bought from us, get in touch! We love answering your questions, no matter how silly it may sound.
We will accept back returns within 30 days. The camera must return to us in the condition it was dispatched with any accessories it was sent with. This means it has not been dropped, damaged, disassembled, or tampered with. This includes breakages to the item, scratches to the item, and any attempted repair by the customer (i.e. disassembling part of the item).
The customer will be responsible for the cost of return postage to us and unless the camera is faulty, we will refund the amount paid minus the original postage cost and our transaction fee of 5%. This is charged as there are non-refundable fees charged by Shopify and other companies, so we would be losing money on each returned order. This applies to any cancelled orders, orders where you have changed your mind, the items you ordered are not compatible with your camera, orders where you realised you did not need it anymore, and any other reason other than the camera is faulty.
Faulty cameras are dealt with on an individual basis. We really do care about our customers and your satisfaction, so we will do the best we can to resolve any issues with your camera for you. We do not offer compensation for items taken to a different camera store for diagnosis or repair. If your camera is found to be faulty, you may receive a full refund minus any additional postage paid for (for example, Express delivery.)
We also cannot offer compensation for issues from one roll of film that does not include the roll of film provided with the camera. This is because you may have used expired film or film exposed to x-rays and issues with these rolls of film may be mistaken for issues with the camera.
International returns must be marked as a return on the customs forms. Any import tax or duty fees incurred from your return will be deducted from your refund amount.
To start a return, you can contact us at hello@camerasbymax.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Order Cancellation
We reserve the right to cancel any order placed with us. This may be because we cannot currently ship to your location, or we have miscalculated our stock. You will be notified of any cancellation and receive a full refund.
You can also cancel any order placed with us, perhaps if you accidentally bought the wrong thing. We recommend you do this as soon as possible. We are a small team, but we work very quickly to dispatch our orders. Order cancellations will incur our transaction fees deducted from your refund amount.
Postage and Delivery
We aim to dispatch all orders within 48 hours of order confirmation (Monday to Friday).
UK deliveries: orders placed with Standard delivery are dispatched with Royal Mail Tracked 48 or Royal Mail 2nd Class. Orders placed with Express delivery will be dispatched with Royal Mail Special Delivery by 1pm. Orders placed before 12pm will most likely be dispatched same-day (Monday to Friday).
International deliveries: all of our international orders are dispatched with Tracked postage. International delivery times vary greatly. You should expect to receive your order within one to three weeks. If you do not receive your order within 31 days, please get in touch. Orders placed with Express delivery will be dispatched with either DHL Express or UPS Express. The delivery times for these orders are between two and four working days.
Please note: international deliveries may incur import charges and taxes. These are the sole responsibility of the customer. We do not pay for the import charges and taxes. If import fees are not paid for, the parcel will be returned to us and we will cancel your order if requested. Cancellation of this order will be refunded minus the cost of shipping, and our transaction fees.
Holidays: there may be some delays during busy periods, such as Christmas. Any shop holidays will be clearly stated on the website. Any orders placed during these periods will be fulfilled when we return. To avoid any disappointment, we expect customers to take note of these clearly stated delays. Order cancellations will incur our transaction fees deducted from your refund amount.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We also recommend using the roll of film sent with your camera to test the camera within our 30-day returns period.
We do not accept returns for items that are damaged due to mishandling or improper use. This means it has not been dropped, damaged, disassembled, or tampered with. This includes breakages to the item, scratches to the item, and any attempted repair by the customer (i.e. disassembling part of the item). This includes physical parts of the camera that may break off when using. Our cameras are very thoroughly checked, with any weak parts replaced with new ones, before dispatch.
Exceptions / non-returnable items
Certain types of items cannot be returned, like used rolls of film, and custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. If you open or use the roll of film provided with your camera before it is returned to us, an amount of 4.50 GBP will be deducted from your refund amount.
We cannot offer refunds or returns for waterproof cameras that have stopped working due to moisture damage. We recommend drying your waterproof camera after every use, and checking that the seals are clean before submerging it.
Unfortunately, we cannot accept returns on gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If your item is not faulty, costs incurred from the sale (5% of the total sale price) and postage will be deducted from your refund.
Non-faulty Items
Items that are not faulty will be eligible for refund minus the cost of the original postage option, transaction fee, and any other costs involved.
Non-faulty International Items
This includes international parcels that have not been delivered due to lack of payment for customs fees, or incorrect addresses. All of our international parcels are sent with tracked and insured postage along with the relevant customs information filled out and signed. Our parcels are dispatched to your shipping address when ordered, so any inaccuracies with this address leading to non-delivery are the customer's responsibility. We are not responsible for any delayed parcels that may reach you after your address has changed. These will be your responsibility and not eligible for refund if delivered to your previous address.
If you do not arrange an alternative delivery, these returned items will be eligible for refund minus the cost of the original postage option, transaction fee, and any other costs involved.